Shipping Policy – Skyline Logistics

Skyline Logistics is dedicated to providing reliable and efficient shipping services across the United States. Whether you’re looking to transport your car or move heavy items such as furniture, machinery, or other freight, we are committed to delivering your goods safely and on time. This Shipping Policy outlines the terms and conditions that govern how we handle, process, and deliver shipments. By booking and using our services, you agree to the terms outlined in this Shipping Policy.

1. Service Coverage and Availability

Skyline Logistics offers nationwide car shipping and trucking services across all 50 states in the U.S. Our services include:

Car Shipping: Transport of cars, motorcycles, and other motorized vehicles.
Trucking Services: Moving heavy items, furniture, equipment, and household goods.
Door-to-Door Service: We provide door-to-door pickup and delivery for shipments unless otherwise specified.

We strive to ensure that our services are available to customers across all regions; however, certain remote or restricted areas may require alternative delivery options. In such cases, we will work with you to coordinate a convenient pickup or delivery location nearby.

2. Shipment Booking and Scheduling

To book a shipment with Skyline Logistics, you can request a quote or place an order through our website, by phone, or via email. When booking, please provide accurate and complete details, including:

Type of shipment: Specify whether it is car shipping, furniture moving, or general freight.
Pickup and delivery addresses: Provide detailed and accurate addresses to ensure smooth transportation.
Preferred pickup and delivery dates: While we aim to meet your requested dates, scheduling is subject to carrier availability and other factors such as distance and route planning.
Special handling requirements: If your shipment requires special handling, such as enclosed transport for vehicles or additional loading assistance for large items, please inform us at the time of booking.

a) Scheduling Pickup and Delivery

Once your order is confirmed, our team will provide you with an estimated window for both the pickup and delivery of your shipment. These windows are based on factors such as the shipment’s distance, route planning, traffic conditions, and weather. Although we make every effort to adhere to the scheduled times, there may be instances where unexpected delays occur. In such cases, our team will keep you informed and work to minimize any inconvenience.

3. Shipping Options

Skyline Logistics provides several options for shipping, depending on the type of goods being transported:

a) Open Transport (for Vehicles)

Open transport is the most common and affordable method for shipping vehicles. Vehicles are loaded onto an open trailer and transported alongside other vehicles. This method is suitable for standard vehicles but may expose them to weather and road conditions.

b) Enclosed Transport (for Vehicles)

Enclosed transport is available for customers who wish to protect their vehicles from external elements during transit. This option is ideal for luxury cars, classic vehicles, or high-value motorcycles, as it ensures full protection from weather, debris, and road hazards.

c) Standard Freight Shipping (for General Goods)

Our trucking services are ideal for moving household items, office furniture, large equipment, and other heavy goods. Shipments are carefully packed, loaded, and transported in standard freight trucks, ensuring secure and timely delivery.

d) Expedited Shipping

For customers with urgent shipping needs, Skyline Logistics offers expedited shipping options. This service guarantees faster pickup and delivery times, allowing your goods to reach their destination as quickly as possible. Expedited shipping may incur additional fees, which will be quoted at the time of booking.

4. Shipping Costs and Payment

The cost of shipping with Skyline Logistics depends on several factors, including:

Type of shipment: Car shipping, trucking, or specialty freight handling.
Distance: The distance between the pickup and delivery locations.
Size and weight: Heavier or bulkier shipments may incur higher costs due to space and weight limitations.
Service level: Open transport, enclosed transport, and expedited shipping options may have different pricing tiers.

a) Payment Terms

Payments are due in full at the time of booking unless otherwise specified. We accept major credit cards, debit cards, and other payment methods listed on our website.
If additional services or fees apply after the booking is made (e.g., due to changes in the shipment’s specifications or unexpected delays), you will be notified and invoiced accordingly.

5. Transit Times and Delivery

Skyline Logistics provides estimated transit times based on the distance, route, and type of shipment. Transit times are estimates and may vary due to factors beyond our control, including weather, traffic conditions, or unforeseen events. We make every effort to keep you informed of any changes to the estimated delivery window.

a) Tracking Your Shipment

Once your shipment is in transit, you will receive a tracking number or link, allowing you to monitor the status of your delivery in real time. Our team will also provide updates on any significant changes in the delivery schedule.

b) Delivery Inspection

Upon delivery, we encourage you to inspect your vehicle or goods to ensure they have arrived in the expected condition. Our drivers will work with you to document the condition of the shipment. In the event of any damage or issues, please report them immediately to Skyline Logistics so we can address them promptly (see Section 7 for our claims process).

6. Insurance and Liability

Skyline Logistics takes every precaution to ensure the safety and security of your shipment during transit. We offer basic insurance coverage for all shipments, which provides limited protection in the event of damage or loss. For high-value shipments, we recommend purchasing additional insurance coverage for added protection.

a) Standard Insurance Coverage

All shipments are covered by a basic insurance policy that offers protection against damage or loss due to carrier negligence. The level of coverage varies depending on the type of shipment and the value of the goods being transported.

b) Optional Additional Coverage

For customers transporting valuable items (such as luxury vehicles or expensive equipment), additional insurance coverage is available upon request. This coverage provides enhanced protection for goods that exceed the value limits of the standard insurance policy. Please inquire about additional coverage at the time of booking.

7. Damage Claims and Dispute Resolution

At Skyline Logistics, we take every measure to ensure your shipment arrives safely and in excellent condition. However, in the rare event that your vehicle or goods are damaged during transit, we encourage you to follow these steps:

Inspect the Shipment: Upon delivery, inspect the vehicle or items carefully and document any visible damage.
Report Damage Immediately: If any damage is discovered, please notify the driver and contact Skyline Logistics immediately. We will provide instructions on how to file a formal damage claim.
Submit a Claim: To file a claim, you will need to provide photos of the damage, a description of the incident, and any supporting documentation (e.g., the delivery receipt or bill of lading). Our team will review your claim and determine an appropriate resolution, which may include repairs, compensation, or reimbursement in accordance with our insurance policies.

8. Contact Us

If you have any questions about our Shipping Policy or need assistance with your shipment, please contact our customer service team:

Email: info@skylog.us
Phone: 516-351-7999
Mailing Address: 140 Wildwood Dr, Columbia, SC 29223

We are here to assist you every step of the way and ensure a smooth, reliable shipping experience.

By using Skyline Logistics’ services, you acknowledge that you have read and agree to this Shipping Policy. Thank you for choosing Skyline Logistics for your transportation and logistics needs.