Privacy Policy – Skyline Logistics

At Skyline Logistics, we are committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect your information. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information from you in various ways when you use our website, request our services, or communicate with us. The types of personal information we may collect include:

Personal Identification Information: Name, email address, phone number, mailing address, and other contact details.
Service-Related Information: Details about your shipment, such as vehicle information, pickup and delivery locations, dates, and special handling requirements.
Payment Information: Credit or debit card details, billing address, and other financial information necessary for processing payments.
Automatically Collected Information: IP address, browser type, device information, and usage data collected through cookies or similar technologies.

We only collect the information necessary to provide our services effectively and enhance your experience with Skyline Logistics.

2. How We Use Your Information

The information we collect is used for various purposes, including:

Providing Services: We use your personal information to process your orders, schedule pickups and deliveries, provide quotes, and manage your account with us.
Communication: Your contact information allows us to communicate with you regarding your shipment, answer any inquiries, provide customer support, and send important updates about our services.
Billing and Payment: We use your payment information to process transactions and ensure secure billing for the services you receive.
Improving User Experience: Automatically collected data, such as usage patterns, helps us analyze and improve the functionality and performance of our website. This information enables us to enhance user experience and tailor our services to meet your needs.
Marketing and Promotions: With your consent, we may use your contact information to send newsletters, special offers, and other marketing communications about our services. You have the option to opt out of these communications at any time.

3. How We Protect Your Information

We take the security of your personal information seriously and implement a variety of measures to safeguard it. These include:

Encryption: All sensitive information, such as payment details, is transmitted securely using SSL (Secure Socket Layer) encryption technology to prevent unauthorized access during transmission.
Data Access Control: We restrict access to your personal information to only those employees, contractors, and service providers who need to know the information in order to perform their job responsibilities.
Regular Security Audits: Our systems are routinely audited to identify and address vulnerabilities, ensuring that your data remains protected from breaches.
Secure Payment Processing: We work with trusted third-party payment processors who adhere to industry standards for handling and safeguarding payment information.

While we take every precaution to protect your information, please note that no system is 100% secure. We encourage you to take precautions when sharing personal information online.

4. Sharing Your Information

Skyline Logistics does not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party vendors or contractors who perform services on our behalf, such as payment processing, shipping, and customer support. These providers are contractually obligated to protect your information and only use it for the services they provide.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
Business Transfers: In the event that Skyline Logistics is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and give you an opportunity to review and update your preferences.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how you use our site and provide personalized content. We may use cookies to:

Improve Website Functionality: Cookies help us remember your preferences and enhance site performance.
Analyze Website Traffic: We use cookies to gather anonymous data on site traffic, user behavior, and interaction, allowing us to improve our website and services.
Personalized Content: Cookies enable us to deliver content and advertisements tailored to your interests based on your browsing history.

You can choose to disable cookies through your browser settings, though doing so may affect the functionality of our website.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections or updates if needed.
Data Portability: In certain circumstances, you may request a copy of your personal information in a machine-readable format.
Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.
Opt-Out: You have the option to opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at [Insert Contact Email].

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete it as soon as possible. If you believe we have collected such information, please contact us immediately.

8. Changes to This Privacy Policy

Skyline Logistics reserves the right to modify this Privacy Policy at any time. We will notify you of any significant changes by posting the updated policy on our website and updating the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@skylog.us
Phone: 516-351-7999
Mailing Address: 140 Wildwood Dr, Columbia, SC 29223

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Skyline Logistics with your personal information.