Monday to Saturday - 9:00 -18:00 

516-351-7999

Refund Policy

At Skyline Logistics, we are committed to providing exceptional logistics services, including car shipping and trucking, to our customers across the United States. We strive to ensure complete satisfaction with our services, but we understand that circumstances may arise where you may need to cancel or modify your order. This Refund Policy outlines the conditions under which refunds may be issued, as well as the procedures for requesting a refund.

By booking services with Skyline Logistics, you agree to the terms and conditions of this Refund Policy.

1. Cancellation and Refund Eligibility

Skyline Logistics allows customers to cancel their orders under certain conditions, depending on the timing of the cancellation and the stage of the shipment process. Refunds will be issued based on the following criteria:

a) Cancellation Before Service is Dispatched

If you need to cancel your order before our team has dispatched the vehicle for pickup or transportation, you are eligible for a full refund. To cancel, you must notify us at least 48 hours before the scheduled pickup time.

  • Full Refund: If cancellation is requested 48 hours or more before the scheduled pickup, you will receive a 100% refund of the service fee.

Refunds will be processed through the original payment method used during booking, and you can expect to see the refund reflected in your account within 7-10 business days, depending on your bank or payment provider.

b) Cancellation Less Than 48 Hours Before Pickup

For cancellations made less than 48 hours before the scheduled pickup time but before the vehicle or goods have been picked up, we may offer a partial refund to cover administrative and logistical costs incurred up to that point.

  • Partial Refund: You may receive a refund of up to 75% of the total service fee. The exact amount of the refund will be determined based on the specific circumstances of the cancellation and the costs already incurred by Skyline Logistics.

c) Cancellation After Pickup or Dispatch

Once the vehicle or goods have been picked up or dispatched for transportation, cancellations are no longer eligible for a refund. Skyline Logistics incurs costs related to transportation, labor, and logistics at this stage, which cannot be reversed.

  • No Refund: After pickup or dispatch, all payments are final, and no refund will be provided, except under extenuating circumstances (see Section 3 for additional information on disputes or exceptions).

2. Modifying Your Shipment

If you wish to modify your shipment (e.g., change pickup or delivery locations, adjust shipment dates, or change the type of service), please contact us as soon as possible. Modifications are allowed under the following conditions:

  • Before Pickup or Dispatch: If you request modifications at least 48 hours before the scheduled pickup, we will do our best to accommodate the changes without additional fees. However, certain changes may result in an adjustment to the service fee, which will be communicated to you before proceeding.
  • Less Than 48 Hours Before Pickup: If modifications are requested less than 48 hours before the scheduled pickup, additional charges may apply. These fees will depend on the nature of the modification and the logistical adjustments required.

Please note that significant modifications (such as changing the shipment destination or switching from open to enclosed transport for vehicles) may result in an updated service contract, which could affect eligibility for refunds or cancellation.

3. Refund Exceptions and Special Circumstances

In rare cases, Skyline Logistics may offer refunds under special circumstances, even if the standard cancellation policy does not apply. These exceptions are reviewed on a case-by-case basis and are typically related to issues beyond the customer’s control, such as:

  • Severe Weather or Natural Disasters: If severe weather, natural disasters, or other uncontrollable events prevent us from completing the shipment as scheduled, we may offer a partial or full refund, depending on the situation.
  • Vehicle Damage During Transit: While we take all necessary precautions to ensure the safe transport of vehicles and goods, we understand that accidents can happen. If your vehicle or items are damaged due to negligence or mishandling during transit, we will work with you to resolve the issue. Refunds or compensation will be determined in accordance with our insurance policies.
  • Unforeseen Delays: If unforeseen delays (e.g., due to road closures or mechanical issues) cause a significant disruption to the scheduled shipment, we may offer a partial refund or other forms of compensation to mitigate the inconvenience.

In any of these cases, please contact Skyline Logistics immediately to discuss the situation and determine the best course of action.

4. Non-Refundable Fees

Certain fees associated with your shipment are non-refundable. These include:

  • Administrative Fees: Any fees related to administrative costs, such as document preparation, permits, or specialized handling, are non-refundable once incurred.
  • Expedited Services: If you have paid for expedited or rush services, these fees are non-refundable, even in cases where the shipment is delayed due to circumstances beyond our control.
  • Third-Party Fees: Any fees paid to third-party service providers (e.g., local towing services or customs fees) are non-refundable. Customers are responsible for settling any outstanding charges directly with third-party providers.

5. How to Request a Refund

To request a refund, please follow the steps below:

  1. Contact Skyline Logistics: Notify our customer service team of your cancellation or refund request as soon as possible. You can reach us via phone, email, or through the contact form on our website.
  2. Provide Details: Be prepared to provide your booking number, the date of your scheduled pickup, and the reason for your cancellation or refund request. If applicable, include any supporting documentation (e.g., proof of payment, photos of damages, etc.).
  3. Refund Processing: Once we receive your request, we will review it and notify you of the outcome. If your request is approved, we will process the refund through your original payment method. Please allow up to 7-10 business days for the funds to appear in your account.

6. Contact Us

If you have any questions or concerns about our Refund Policy, or if you need to cancel or modify a shipment, please contact our customer service team at:

  • Email: info@skylog.us
  • Phone: 516-351-7999
  • Mailing Address: 140 Wildwood Dr, Columbia, SC 29223

We are committed to providing clear communication and fair policies to ensure that our customers feel confident in their decision to choose Skyline Logistics for their car shipping and trucking needs.

By using our services, you acknowledge that you have read, understood, and agree to this Refund Policy. Thank you for choosing Skyline Logistics!